These prices are based on picking the flowers up here in Watsonville CA. If you need the flowers shipped, our shipping based site is all set up for that freshroses.com

We do not have an infinite supply of any one color. For example if the wedding is the last week in June, and we know we have approximately 1000 bunches of peach roses for that weekend, we stop taking orders at around 900 bunches. The next 100 bunches will be sold only if the bride understands that there is a chance the color will not be available and agrees to accept a second choice if the need arises. Though we make every effort to provide your first choice, as a product of nature things can change at the last minute. This is very rare but for example an unexpected freak storm could delay the maturation of certain flowers. If we are unable to get a hold of you we may substitute a similar variety if the 1st choice is not available. So for example your Bianca white roses may be substituted with Akito white in the emergency scenario. Again this is very rare, and hold true no matter who supplies your flowers.

We recommend 1 or 2 days before the event So for example a Saturday wedding would be set up for a thursday or friday pick up. Pick up hours are 7:45 am to 4:30 pm Mon-Fri. If you have special requirements, we will go over them when we contact you to finalize the order.

Our address is
735 San Juan Rd, Watsonville, CA 95076. Royal Oaks is the part of Watsonville in Monterey County, so don't worry about that difference if it pops up between Watsonville (Santa Cruz County) and Royal Oaks (Monterey County) they are the same place.

To take care of the flowers you want to get the flowers into water as soon as you can. Just take off the wrappers, give them some breathing room and place them in water. Add a few drops of bleach to the water. Recutting the stems under water is a good idea at this time. Keep them out of direct sunlight and out of direct drafts from heaters or air conditioners. You are getting the flowers very early in the distribution chain and actually need time for the flowers to open up. Ideally let the flowers hydrate in water on the day of delivery, do the arranging the day before the event. You only need to refrigerate a few items such as gardenias and petals.

If you order early (which puts you in the guaranteed order group) the only thing that would prevent you from getting the flowers you chose is natural disaster. This of course holds true no matter where you order. Color shades and hues can change from time to time based on weather during the growing phase so for example the pink you saw one month may be lighter or darker the following month. Again, this is true no matter who supplies your flowers.

We recommend placing the order as soon as you have an approximate idea of what you need. 3-4 months ahead is a good idea and there is no such thing as too early if you are the type of person that likes to be first in line. If you are inside of that time frame, then ASAP. One advantage we can offer is that our proximity with other local growers in central California allows us to handle many last minute orders. To some extent you could call us last minute specialists! We fill all orders on a first come first served basis so the sooner you order the more likely you are to get your first choices. We do not take any deposits and you are not obligated to anything until 2 weeks prior to the event. At that time there will be a $100 nonrefundable deposit. If the total order is less than $100, the total amount will be used as the deposit. The week of the event, 50% of the total cost of the order will be held as a nonrefundable deposit.

Yes you can always add to an existing order, just let us know your name, order number and date of event and we can add to your order. Keep in mind that the orders are still first come first served so even though you placed the original order early, your additions will have the later date as the order date.

You simply contact us and let us know you want to cancel your order. We will issue you a cancellation number. If you cancel more than 2 weeks prior to your event that is all there is to it. Two weeks prior to the event there will be a $100 nonrefundable deposit. If the total order is less than $100, the total amount will be used as the deposit. The week of the event, 50% of the total cost of the order will be held as a nonrefundable deposit. Of course the deposits apply to the purchase price if you do not cancel.

We run the charge the Friday before the pick up. If you would rather we do it sooner just let us know.

Yes you can order over the phone though service will generally be faster if you order online. Keep in mind that everyone ordering online will be contacted by a live person to confirm the order and discuss any issues of concern that you might have. Our phone number is 1-800-880-0735.

We guarantee our flowers 100% and only ask that you follow these simple instructions in the unlikely event that something is damaged. If the flowers are damaged in any way let us know right away (within 24 hours). Generally we can tell you how to take care of the flowers or we can arrange for replacement flowers or for return of the flowers if that is what works best.

When does this guarantee not hold?

Obvious Stuff

• You fill in the form wrong. To ensure that it is filled in correctly, please double check the form before you hit submit.

• You do not let us know in a timely fashion. Delays in notifying us affects our ability to ascertain what went wrong and honor the guarantee. For example if the flowers came from a different grower, we have a small window in which to put in a claim

Lawyer Stuff

• Anything caused by force Majeure (Planetary takeover by Venusians/Martians, acts of God, flood, tidal wave, bad weather, armed insurrection, etc etc) are not necessarily covered. Delays caused by closure of roads due to inclement weather, terrorism or any reasons out of our control are not necessarily covered.

• In no case shall 2G Roses LLC or its agents be liable for consequential, incidental, punitive, exemplary or indirect damages.

On the best advice of legal counsel, friends and relatives, we respectfully decline to touch this one with a very long stick!

Contact us with any other questions!